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CONTACT US
We’re here to help — whether you need advice on sizing and styling, assistance with a recent order, or wish to explore something more bespoke. Our team is on hand to make your Berserk Studios experience as effortless and personal as the pieces themselves. Don’t hesitate to reach out.
CALL US
Prefer to speak with someone directly?
Our dedicated concierge team is available to assist with everything from product guidance to order support, gifting advice, or bespoke requests. We pride ourselves on offering a personal, discreet service — tailored to your needs.
Monday - Friday: 9am - 9pm
Saturday: 9am - 3pm
EMAIL US
For anything that doesn’t require an immediate response, our inbox is always open.
Whether you're enquiring about sizing, need support with an existing order, or wish to explore our gifting or customization options, our client services team is here to assist.
We treat every message with care and discretion, and aim to respond within 24 hours — though often much sooner.
For all enquiries, please email us.
MESSAGE US
For quick questions or real-time assistance, our live chat is the fastest way to reach us.
We're available Monday to Friday, 9am to 9pm to assist with styling recommendations, product details, or general enquiries.
If we’re offline, you can still leave us a message and we’ll follow up by email as soon as we’re back online — usually within a few hours.
You’ll find the icon in the corner of your screen — tap to connect with a member of our client support team.
FREQUENTLY ASKED QUESTIONS
Below, you’ll find answers to the questions we’re asked most often — from shipping and returns to sizing and personalization.
If you can’t find what you’re looking for, our client support team is always here to assist.
For anything more personal, you’re welcome to contact us directly — we’re here to make your experience seamless from start to finish.
DO YOU SHIP INTERNATIONALLY
Yes — we offer complimentary express shipping worldwide.
All orders are dispatched from our principal location, London, and will typically arrive within 2 to 7 business days, depending on your location.
You'll receive tracking information as soon as your order has been carefully packaged and shipped.
WHEN WILL MY ORDER BE SHIPPED?
Orders are typically dispatched within 1 to 2 business days from the time your purchase is confirmed.
For personalized pieces, please allow a little extra time as we craft your item with the care it deserves.
We’ll keep you informed throughout the process, so you always know what to expect.
HOW CAN I TRACK MY ORDER?
As soon as your order leaves our hands, we’ll send you a tracking link by email so you can follow its journey in real time.
If you don’t see it within 48 hours of placing your order, feel free to check your spam folder — or reach out to us directly at via email or phone.
We’re always here to help.
CAN SOMEONE ELSE RECEIVE MY DELIVERY?
Yes — if you're not available to receive your order, someone at the same address may sign on your behalf.
PLEASE NOTE: For all deliveries, a signature will be required.
If you need to redirect a parcel or nominate an alternate recipient, contact us as soon as possible and we’ll do our best to assist.
NEED A MORE PERSONAL TOUCH?
SEND US AN EMAIL
DELIVERY FAQ'S
HOW CAN I PROCESS A RETURN?
Yes — we accept returns on eligible items within 14 days of delivery, as long as the piece is unworn, unused, and in its original condition.
Please note that personalized pieces are considered final sale, unless they arrive damaged or faulty.
To begin a return, email us at sales@berserkdesignpages.com — we’ll guide you through the process.
WHEN CAN I EXPECT MY REFUND?
Once we’ve received and inspected your return, your refund will be processed to your original payment method within 5–10 business days.
You’ll receive a confirmation email once it’s been issued.
Please note that your bank may take additional time to reflect the refund on your statement.
NEED A MORE PERSONAL TOUCH?
SEND US AN EMAIL
RETURNS FAQ'S
CAN I SEND AN ORDER AS A GIFT?
Yes — every order arrives in our signature packaging, thoughtfully prepared and ready for gifting.
If you’d like to include a personal message, you can add it at checkout — we’ll handwrite it for you with care.
Rest assured, no pricing details are ever included in the parcel.
For more personalized gifting services - please email us.
CAN I ORDER A PIECE THAT IS CURRENTLY OUT OF STOCK?
Due to limited production runs, some pieces sell out quickly.
If an item you’re interested in is unavailable, we recommend contacting our client advisors.
They will be happy to confirm if the piece is returning, offer a tailored alternative, or notify you the moment it becomes available again.
WHICH PAYMENT METHDOS ARE ACCEPTED?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express.
You can also check out securely using Apple Pay, Google Pay. For select regions, Klarna and Clearpay are available at checkout.
All transactions are processed securely and encrypted end-to-end.
HOW DO I BEGIN THE PERSONALISATION PROCESS?
Select pieces can be personalized — whether through embroidered initials, unique colour accents, or bespoke sizing.
Please reach out to our client advisors for personalisation requests and they will be happy to assist.
NEED A MORE PERSONAL TOUCH?
SEND US AN EMAIL
ORDERS + GIFTING FAQ'S
AUTHENTICITY & GUARANTEE
Every Berserk Studios item comes with a certificate of authenticity and is shipped in our signature packaging.
If you’re unsure about an item’s legitimacy, please email our customer advisors— they'll be happy to verify it for you.
ARE ITEMS AVAILABE AT BOUTIQUES OR SHOWROOMS?
All of our collections are available on our official website.
Select pieces and collections will be available until sold-out in select stores listed below --
The Store X, London, WC2R 1EA
Lyfstyle Archive, London, E1 6QL
Maxfield, West Hollywood, 90069
NEED A MORE PERSONAL TOUCH?
SEND US AN EMAIL
AUTHENTICATION FAQ'S
